Washing Bad Support

Answers to common questions about saves, purchases and troubleshooting.

How do I save my progress?

Washing Bad saves your progress and settings automatically on your device. There's no account or sign-in, so there's nothing to set up.

Can I move my progress to a new device?

Not at the moment. Your save lives only on the device you play on, so it doesn't carry over to a new phone or between iOS and Android.

I deleted the game. Can I get my progress back?

Unfortunately not. Because your save is stored only on your device, deleting the game also deletes your progress, and we have no copy of it to restore.

I bought the game on a new device. Do I have to pay again?

No. Sign in to the same Apple ID or Google account you bought it with, and you can download Washing Bad again for free from the App Store or Google Play.

How do I get a refund?

Purchases are handled by the store you bought from, so refunds are too. On iPhone, request one at reportaproblem.apple.com. On Android, follow Google Play's refund process in the Play Store app or at play.google.com.

The game crashes, freezes or won't start.

First, fully close the game and reopen it. If that doesn't help, restart your device, make sure your operating system and Washing Bad are both up to date, and check you have some free storage space. Still stuck? Contact us with the details below.

There's no sound or music.

Check the sound settings in the game, your device's volume, and that silent mode is off. On iPhone, the ring/silent switch or Action Button can mute game audio.

Does Washing Bad have ads or collect my data?

No. Washing Bad is a paid game with no accounts, no advertising and no analytics. See our Privacy Policy for details.

Still need help?

Send us a message and we'll get back to you. Tell us your device, its OS version and what happened so we can sort it out faster.